Terms of service

Terms of Service

Last Updated: 2025

Welcome to Maison Vora, a curated destination for authentic luxury watches. By accessing or using our website, services, or products (collectively, the “Services”), you agree to comply with and be bound by these Terms of Service (“Terms”). Please read them carefully.

 Eligibility

  • You must be at least 18 years old to use our Services.
  • By using the Services, you confirm that you have the legal capacity to enter into a binding agreement.

Account Registration

  • Some services require creating an account. You must provide accurate, complete, and current information.
  • You are responsible for safeguarding your account credentials (username, password). Do not share them with anyone.
  • Maison Vora is not liable for any unauthorized use of your account.

Product Information & Authenticity

  • All products listed on Maison Vora are 100% authentic luxury items, verified through our free 24-hour quality and authenticity check.
  • We strive for accuracy in product descriptions, pricing, images, and specifications; however, we cannot guarantee absolute error-free content.
  • Product availability is subject to change without notice.

Ordering & Payment

  • Orders are confirmed once payment is successfully authorized.
  • We accept major payment methods including credit/debit cards and PayPal.
  • Fraudulent payments will result in immediate order cancellation and potential legal action.

Shipping & Delivery

  • Dispatch Time: Orders are dispatched within 2 working days.
  • Delivery: Once dispatched, items typically arrive within 2–3 working days.
  • Packaging: Every item is securely and protectively packaged to ensure safe delivery.
  • Shipping Costs:
    • £5.95 shipping on orders under £100
    • Free shipping on orders over £100
  • We are not liable for delays caused by couriers beyond our control.
  • Tracking information will be provided via email upon dispatch.

Returns & Refunds

  • Customers may request returns within 14 days of delivery. Items must be in original condition and packaging.
  • Refunds will be processed after inspection of the returned item.
  • Some items may be non-returnable; such exceptions will be clearly stated on our returns policy page.

Limitation of Liability

  • Maioson Vora is not liable for indirect, incidental, or consequential damages arising from the use of our Services.
  • We make no guarantees regarding uninterrupted access or error-free operation of our website.

Intellectual Property

  • All content, including images, logos, text, designs, and product listings, are owned by Maison Vora or our partners.
  • Unauthorized use, reproduction, or resale of our content is prohibited.

Anti-Chargeback & Fraud Protection

  • All orders undergo a 24-hour authenticity and quality check to prevent fraud and disputes.
  • Customers must contact us directly regarding any issues before initiating a chargeback.
  • Abuse of payment systems may result in permanent bans and legal action.

Governing Law & Dispute Resolution

  • These Terms are governed by UK law.
  • Any disputes arising from these Terms or the Services will be resolved in the courts of the United Kingdom.

Changes to Terms

  • We reserve the right to update these Terms at any time.
  • Continued use of the Services after changes constitutes acceptance of the updated Terms.

Contact Information

  • For any questions about these Terms, your order, or our Services, please contact us at: Maisonvora@gmail.com